Customer Care II

Overview

Superior customer service in the hospitality industry is critical to having both repeat customers and a successful business.  The goal of this comprehensive workshop is for more experienced front line employees, managers, and supervisors who work extensively with the public, understand and learn how to manage a variety of customers and maneuver through a wide range of situations. This seminar uses your organization’s mission, values, and service standards as the foundation for teaching employees how to deliver consistent high quality service.  The DiSC® Assessment is utilized in this seminar to enable participants to understand how behavioral styles impact customer interactions.  This workshop includes structured role-playing, question-and-answer sessions, interactive exercises, and group discussions. 

Team benefits: 
  • Building Rapport
  • Exceeding Guest Expectations
  • Understanding and adapting to guest personality styles
  • Consistent service interactions
  • Productive communication with customers
  • Service Language: World class words and words to avoid
What is the number of participants for this program: 
From 10 – 50 people
Duration: 
Full day
Space Requirements: 
Indoors
Large-Sized Meeting Room
Tables Required
Flip Charts
LCD and screen

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